1. Introduction

ServiceQuick is committed to protecting your privacy and complying with POPIA, the CPA, ECTA, and all other applicable South African data protection laws. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and your rights.

2. Information We Collect

2.1 Information you provide

• Account details: name, email, phone, physical address, ID/passport (for verification), payment information.
• Booking details: property access instructions, special requirements, photos of areas to be serviced.
• For Providers: business registration, tax details, insurance certificates, banking information, qualifications.
• Communications: messages, support tickets, reviews, enquiry form submissions.

2.2 Information collected automatically

• Device and usage data: IP address, browser type, device ID, pages visited, time spent.
• Location data (with consent): approximate location for matching Providers.
• Cookies, pixels, and similar technologies (see Section 8).

2.3 Information from third parties

• Property managers, referral partners, or payment processors.

3. How We Use Your Personal Information

3.1 To provide and improve the Platform and match Bookings. 3.2 Process payments and send invoices/receipts. 3.3 Communicate with you about Bookings, updates, and marketing (with consent where required). 3.4 Verify identities and prevent fraud. 3.5 Conduct analytics, research, and Platform improvement. 3.6 Comply with legal obligations (tax, POPIA, CPA, etc.). 3.7 Enforce our Terms and defend legal claims.

4. Sharing and Disclosure of Personal Information

4.1 With Providers (necessary contact and address details for the Booking only). 4.2 With service providers (payment processors, hosting, analytics, SMS/email services) under strict contracts. 4.3 With regulators or law enforcement where required by law. 4.4 In the event of a business transfer (merger, acquisition). 4.5 Aggregated/anonymised data that does not identify you.

We never sell your personal information.

5. Data Security

5.1 We implement reasonable technical and organisational measures (encryption, access controls, secure servers in South Africa where possible) to protect your data.

5.2 However, no system is 100% secure. You acknowledge transmission over the internet carries inherent risks.

6. Retention of Personal Information

We retain your information only as long as necessary for the purposes set out above or as required by law (typically 5–7 years for financial records).

7. Your Rights under POPIA

You have the right to:

• Access your personal information.
• Request correction or deletion (subject to legal obligations).
• Object to processing or withdraw consent (where processing is based on consent).
• Lodge a complaint with the Information Regulator (South Africa).

To exercise any right, email info@servicequick.co.za with proof of identity. We will respond within 30 days (or as required by POPIA).

8. Cookies and Tracking Technologies

We use essential, functional, analytical, and marketing cookies. You can manage preferences via your browser settings. Third-party cookies (Google Analytics, etc.) are subject to their own policies.

9. International Transfers

Where data is transferred outside South Africa (e.g., to cloud providers), we ensure appropriate safeguards (binding corporate rules, standard contractual clauses, or adequacy decisions) as required by POPIA section 72.

10. Children’s Privacy

The Platform is not intended for persons under 18. We do not knowingly collect data from children.

11. Changes to this Privacy Policy

We may update this Policy at any time. The new version will be posted with the updated date. Continued use constitutes acceptance.

12. Contact Our Information Officer

Information Officer: [Name/Position] Email: info@servicequick.co.za Telephone: +27 78 975 6955 Physical Address: [Insert registered address]

By using ServiceQuick, you consent to the processing of your personal information as described in this Privacy Policy.